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mroseneo said:
I just took it upon myself and fixed the controller.

I took a knife, and cut out a few millimeters of the well around the D-pad. It took a few hours to do it carefully without screwing up the controller.

After that, I broke off some of my wife's nail file and sanded the inside of the well.

It looks pretty good, and works perfectly now.

lol could you upload a pic of you controller please ?