its failing because it is not giving you enough. Its taking you as a customer for granted. Its failing you as a consumer, but by god it wins gold medals to share holders. But please explain to me intelligently why the latter is more important than the former. why?
The worst part is that people are willing to accept it as good service and overlook the fact that it is NOT worth the price. Simply not. You have purchasing power, yet you don't use it, and in the process allow this huge company to take your money without giving you much in return.
have some self respect and demand that your money is well spend. I love the xbox IPs, but bashing microsoft's greed goes not make me any less of a fan than you. If you draw a line and demand that microsoft gives you more, trust me you will benefit.
But if you keep saying that it is a good service because its making THEM a shit load of money, then we are not in the same page. Stop saying "i wish microsoft would do something like PS+", but instead teach them a lesson. Write to them and unsubscribe.
Thats my two cents, if i am able help at least one person see reason, I call it a success :P