I used to work at a Gamestop so I will give you my best assesment for the situation. First off those kids are idiots. That felt good. Second often enough people walk into a gamestop and WANT to know an employees opinion on a certain console and know how to properly spend their money, that being said these kids DID NOT do that. They blindly bashed a system that you obviously were going tobuy games for. 

Now there are several occasions when I directly told certain customers my opinion and swayed their purchasing desires. For example I advised many customers who were buying a PS3 to pick up a 360 instead for numerous reasons. The first being pretty obvious, the customer says, " I am buying a PS3 to (note he says I AM BUYING), and I wanna know what games should I buy that are great, I wanna pick up at least two".

I then procede to explain how there are really only two GREAT PS3 games out right now, but there is a plethora of incredibly games on the 360, and he would be getting it for 200 (back then) dollars cheaper. 

 Now one might ask, why would managment allow you to tell someone to buy something thats 200 dollars less!?! Simple reason, We make zero profit on any 360 or PS3 sold. Not one dollar. So not only am I convincing them to buy a better system for cheaper, GAINING their trust because I am helping them save money, but they are also more likely to pick up more games because they are spending less money on the actual system. I have dissuaded at least 8 customers from picking up a PS3 and having them opt for a 360/Wii (if we had it, normally we didn't). 

If you have accurate intelligent opinions that hhelp the customer, and you don't mock a system they already own and are only going to buy games for that system (PS3 included) then there is no reason to express your opinion. These two guys you are talking about are idiots and not only were bad with people, but were ignorant on their own products but products of the overall merchandise in their store. 

 That's one of those points where if I felt particularly bitchy I would have raised a huge stink, demanded to see the manager, gotten some free stuff, and possibly even asked that the employee get fired (it's fun to be a jerk sometimes).

 And yeah, Gamestop employee's are generally (not all) the lowest of the low.  These are the type of people you usually see constantly commenting on places like Digg and also where they get all their opinions (note-- not form their own).

 Random and completely off topic, but I was actually so desperate for a job once because I didn't want to leave the Dallas area that I actually picked up an application for that place, luckily the next day I got an interview and the next week I had a job. 

wow.. thats the complete opposite of every GameStop around me and the state of Florida. Most of the guys that work there are 360 fans. I had fun destroying their logic when I bought my PS3 back in Nov. =]

well what was their logic that you speak of?

Minimum-wage GS employees aren't usually the most educated crop of people to begin with. As a retail employee in general you should be able to sell your products without mindlessly bashing them regardless of your actual knowledge of them, though. Basically a couple of idiots that should be fired but won't be 'cause no one else probably wants to work there. (regardless of which system they were doing it to).

They should be fired. Plain and simple. They're losing the store money by dismissing games customers want to buy, and, at least to me, the use of the phrase "that's gay" in a professional setting should at least get you sent to seminars about bigotry.

But yeah, I suppose what DKII says about the pay-level also makes sense. Companies get what they pay for. Just sucks to be a customer in that situation.

As a current employee at Gamestop (as my second job), I'm gonna have to agree with this. Most of the employees are either not college educated, or do all of their schooling at a Community College (not bashing CC's, it's just the stereotypical CC around here isn't all that great. Comparable to a regulars class in high school).

Gamestop managers when they hire have typically about 200 applications to sift through. That's quite a daunting task for any hiring manager. So after they throw away a few from losers, they're just happy to see one that says "high school graduate".

Fanboyism is rampant. I'll be the first to admit that I like to push the Wii, but we're always sold out so I don't ever get the chance. When somebody asks about the 360 or PS3, I answer as honestly as I can and show them the games. Typically when a customer looks at the PS3 selection of games, then the 360, they wonder why the PS3 game selection is so small compared to everything else. (lol) I realize this last sentence didn't contribute anything, but I had to get it out there.

Anyway, they won't get fired. For some, this minimum wage job is all they have and all they know. It would be wrong to take that away from them regardless of how much they bash.

Also, GS typically doesn't hire under 18 unless desperate. They're too worried about theft.

 Did you (or anyone for that matter) botther to read what I said?

I would love to hear your incredible arguments for the PS3 that you invoked on said employees. What great PS3 logic destroys the obviously flawed 360 sales numbers? 

 I didnt even argue for the PS3 or any console. Just PC. They believed not even could beat the "all-holy" 360. The controls were unmatched and no game has ever sucked. That was their entire argument. I just said Kameo, Mouse and Keyboard, no RROD, and free internet play. All employees shut-up and frowned.