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Forums - Microsoft - Problem I'm having with Netflix

I'm hoping somebody knows how to fix this or knows what I can do to prevent it.......

I recently re-activated my Netflix account so I could stream movies to my 360.  My console is within about 15 feet of my router, so it gets a really strong signal, and I have pretty fast internet in my house.  (12 Mbps connection)  I've noticed that when I watch a movie from beginning to end on Netflix, there are no problems.  However, if I pause a movie and start it again or if I stop it completely and resume it later when I turn my 360 back on, every couple of minutes I will lose picture and get snow for about 3 seconds and then the movie will come back on.  I also get kind of a snap crackle pop sound during the snow.

Again, I only get this if I pause the movie and start it again or if I resume the movie after stopping it.  If I watch it straight through, this doesn't happen.  It stops happening after awhile usually, but sometimes it doesn't.  Anyone ever heard of this?  If this is an unfixable problem with Netflix, it may be a deal breaker for me.  I know this is specifically a Netflix problem, not a problem with my connection or my Xbox.  When using it as a Media Center Extender it works fine--it streams my music and movies over the network with no problems.  This also doesn't ever happen while I'm gaming, so please don't be a smart ass and tell me my 360 is about to RRoD.  I actually am looking for help here.




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BTW--I'm using a 1080p 37" HDTV and my 360 is set to 1080p as well (if any of that makes a difference).




I have no such problem. I can pause, fast forward, rewind, etc and it just takes a second or two to get back going, but once it does, I have no problems. I watch both HD and SD streams without problems.



I've never had this problem (I don't have Netflix anymore, either) but I think you'd be better off contacting Microsoft or even Netflix's customer service. Good luck, man!



Yeah contact Netflix service. They should be able to help you out



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I just signed up for Netflix again and had a couple rebufferings during pausing, switching inputs and the like, but nada like that.