@Khuutra
There is a philosophy in business it costs ten times more to obtain a new customer then to retain the one that you have. Lateral thinking, innovation, and serendipity are fine things to have and to use. They create opportunity where it might not have existed before. It could help you grow. It can make you successful for a time. However those things are secondary to good business. Good business means not neglecting your fundamentals. That is what everything is built upon, and that is what you will fall back upon when things do not play out as you would like.
Everyone is enamored with Nintendo at the moment. It is hard to imagine a crushing defeat in their future. However Nintendo has been toppled, and Sony has been toppled, and before them Atari was toppled. A hearty collapse is always one bad judgment call away. That is when you will need your loyal customers to get you through the rough patch. Perhaps next generation the other guy will have a better controller, or a game that is so addictive that everyone must play it.
We cannot assume satisfaction, or even who constitutes the ownership rolls. However I think it is safe to say that loyalists comprise over ten million consumers for any console, and in weak generations they comprise the majority bulk of early adopters. Without them a console doesn't merely limp it grinds right into the pavement, and never gets going. That is why established brands always have an advantage over new arrivals. They have a fan base to immediately fall back upon giving them the time they need to survive and win converts.
What I know is that it is easy to keep these players paying. You already know exactly what they want. Which is what you have given them all along. Isn't there a saying about two in the bush being worth one in the hand, or more poignant would be the dog with the bone. Perhaps that is a little too removed so I will explain.
The story is about a dog that has a bone, and happens to see his reflection in the river. He sees another dog with another bone, and he wants that bone too. So in his hurry to get that bone he drops his bone, and ends up having no bone at all. Nintendo is about to drop that bone, and has probably already lost a number of disillusioned loyalists who finally gave up. They lose the rest, and they are betting that they can replace them all with new customers. Well it could work, and then again it could fail. Which leaves Nintendo with no customers next generation to safely hang their hat on.
Only a fool gambles everything if they do not have to. Why bet the house if you can see to it that all you have to bet is the furniture.








