Is it possible for you to go through their website for support? I know this is available is some countries and I've seen people mention that you can get a mailing label from them this way as well.

If this is not possible, see if you can move up their chain of command. If the support staff claim they cannot or will not transfer you to anyone else, try contacting MS directly or through one of their branch offices.

Unfortunately stuff like this happens. Whomever you have dealt with so far may not really understand, may just be incompetent, or it could be a combination of things. I hope it all works out for you.

I called up support like you, I asked for a cable to transfer between 360s. It arrived just two days later. Seriously all companies have good/bad examples for technical support. Sometimes they simply don't know about it, so why don't you also send a letter to MGS themselves telling them of your experiences?

hmm I just got my brand new elite replacement no hassle here in NA though... sorry for your loss

If Halogamer was only trying to talk about the difficulty in communications that sometimes happen between people of various accents -- and noting the fact that many tech support systems have been moved off-shore, then his comments were legitimate, even if the way he made them may have appeared to be inelegant to some people.

That being said, the times I called the MS helpline, I did not have people who sounded like they were from another part of the world on the line. But that was several years ago ... so things may have changed.

Also, it is doubtful that 1-800-4-MY-XBOX was germane here since Reask is in Ireland.

I have received 4 e mails telling me the labels would be in my in box within 24 hours.

After the fourth we went for the courier option.

After that we went for special delivery from ups.

After that I was sent unto head office.

After that I look for refund.

After that I knock head off wall.

After that I do this thread.

After this I just dont know.

Have you tried posting on the Xbox.com forums? Maybe one of the moderators would be able to direct your problem to someone who will actually do something about it.

That's kind of crazy...

Did you try the online option?

I'm just curious. I've dealt with them myself twice (once early Xenon model) and a more recent one around November for an E70 error. Both times for me were done very quick. Sorry to hear you're having problems.

I do know how frustrating it is. I've had to deal personally with 2 of the big 3. Right now I'm having to deal with Sony wanting $90 to fix my 32-day old PSP and it's a pain in the ass. I refuse to pay for it and customer service is getting me nowhere. One positive note is that I have been dealing with service in the US (so far).

The Microsoft repairs themselves have both been done pretty quick with no issues. I have however had to call them about doing a license transfer on my most recent repair because I was still under the 12-mo window from my previous transfer. I went through 4 "levels" of technical support and every single one was as incompetent as the first. They finally had a manager look at it off the phone and called me 3 days later to know it had been resolved.

To those complaining about the "racist" comments it has nothing to do with racism. When dealing with underpaid undertrained individuals who are reading literally from a technical step-by-step manual in a hard to understand accent it makes things very frustrating.

I had to deal with an american tech support guy and that was trouble as hell.

http://www.vgchartz.com/forum/thread.php?id=55260

Done that as well I posted on the technical problems page.

I haven't had a product I couldn't replace since middle school. Thats saying alot. The Best Buy warranty is awesome. As long as the electronic device dies of normal reasons, much like yours with disc reading. Fuck Sony and Microsoft. It's not worth it bro. Thanks for listening because I know what you were going through.