That's kind of crazy...
Did you try the online option?
I'm just curious. I've dealt with them myself twice (once early Xenon model) and a more recent one around November for an E70 error. Both times for me were done very quick. Sorry to hear you're having problems.
I do know how frustrating it is. I've had to deal personally with 2 of the big 3. Right now I'm having to deal with Sony wanting $90 to fix my 32-day old PSP and it's a pain in the ass. I refuse to pay for it and customer service is getting me nowhere. One positive note is that I have been dealing with service in the US (so far).
The Microsoft repairs themselves have both been done pretty quick with no issues. I have however had to call them about doing a license transfer on my most recent repair because I was still under the 12-mo window from my previous transfer. I went through 4 "levels" of technical support and every single one was as incompetent as the first. They finally had a manager look at it off the phone and called me 3 days later to know it had been resolved.
To those complaining about the "racist" comments it has nothing to do with racism. When dealing with underpaid undertrained individuals who are reading literally from a technical step-by-step manual in a hard to understand accent it makes things very frustrating.
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Completed X360:  |
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| High Def Movie Collection |
