I just finished wiping out some virus/spyware problem on my computer (the one I'm using now isn't mine).  It's cleared up, but now another problem's arisin:  When I open either Firefix or IE, they just sit there.  Any address I type in, both start to work on it for an instant, then say they're done (uou know, down there in the corner of the window), resulting in a blank page.  The connections says it's fine, I've repaired it several times, and I've restarted the computer (of course).  Nothing seems to have worked.

Anyone know what the problem could be?

If you have Spybot S&D Follow these instructions (If you don't go grab it! http://www.spybotupdates.com/files/spybotsd162.exe )


Install Spybot then Run As Administrator (Vista, on XP it'll do this automatically if youre on an admin account)

Once it's open click "Mode" on the toolbar and select "Advanced"

On the left hand side select "Settings" and then "Settings" in the options in there.

This should open a set of options in the main window of Spybot, scroll down to the options topped with "Automation" and then look for "System Start"

Select "Run Program Once At Next System Start Up"

Close Spybot and restart.

When you log in next only Spybot will load, click to start a Spyware Search (Search And Destroy - Check For Problems) then click "Tools" and choose "Secure Shredder" from the list.

In Secure Shredder select "Templates" from its toolbar and "Add Files From Temp Folder" and choose the IE and Firefox templates as well.

Click the "Chop It Away" button and click back on to the main Spybot Window and select "Tools" and then "System Internals"

Choose "Check" and then "Fix Selected Problems" and choose "Delete" for all the boxes that pop up, if any.

Once The "Search and Destroy" scan has finished, click "Select All" and then "Delete Selected"

Restart after all this is done and 9/10 this should have fixed it.

Ive made this as simple and easy to follow as i can, just post again some how if it still doesn't work.

Really? Ok, thanks, I'll give it a try.

Hmm, it won't let me past the "Check for problems" step because it wants me to update something, which I can't do, because the internet is down.

Hmmm...

Try again, ignoring the check for problems part.

You can skip everything in the install process if need be.

If you still can't get it to work, unplug the actual routers power cable and leave it unplugged and do a system restore and once that is done plug it back in.

I don't see a "secure shredder" option in tools... I think the spybot I have is too old, and I can't download the one you linked to (naturally).
OK, gotta find a thumb drive.

just to check, I would ping www.yahoo.com and ping 4.2.2.4

instructions: click start; click run; type in cmd and press enter; type in "ping www.yahoo.com" without the quotes and press enter. You should get 4 replies if it is working correctly; type in "ping 4.2.2.4" and see if you get 4 replies.

OK, I tried that and I did get four replies from each. Does that mean it's something else?
Still waiting for a thumb drive.

what that means is that you have an internet connection and windows can access webpages, just not your browsers. Does the update in spybot S&D work?

I think so, although it says no new updates were detected.