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Forums - Microsoft - My 360 Malfunctioned :(

I'm really not sure how Microsoft is going to truly recover from this one. All 10M units essentially are subject to failure at any point. If they TRULY have a fix for the RROD and the DVD drive, then eventually they will get them all fixed. If every single unit fails at least once, and the repair charges are $100 worth of parts, labor, and shipping, there's $1 billion right there. The really, really need to get the new units out there ASAP that won't break and get some positive press going for themselves before this essentially kills the 360.

Oh, and to answer the question above, no, I didn't get the store warranty. I'm having to deal with MS direct.



I hate trolls.

Systems I currently own:  360, PS3, Wii, DS Lite (2)
Systems I've owned: PS2, PS1, Dreamcast, Saturn, 3DO, Genesis, Gamecube, N64, SNES, NES, GBA, GB, C64, Amiga, Atari 2600 and 5200, Sega Game Gear, Vectrex, Intellivision, Pong.  Yes, Pong.

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I remember when my launch 360 broke down on me. I was on the phone with my friend talking about how I was going to replace my 360 when the new chipset was released. I turned to play Oblivion and TRL! I was like "damn I think the 360 heard me".

On another note, why does everyone call it the RRoD? If you get a ring of red lights that means the video cable is unplugged. TRL (Three Red Lights) means the 360 needs to be serviced.



Love the product, not the company. They love your money, not you.

-TheRealMafoo

I was wrong. I can't believe it. I thought they would cover it, but I looked into it and they don't. Incomplete warranty FTL.



I would cite regulation, but I know you will simply ignore it.

Kn, sorry to hear about your 360.

On a slightly positive note, I've heard stories of people complaining like crazy and getting an out-of-warranty 360 fixed for free or the price slashed to $50 instead of the typical $100 (which MS recently reduced from $140).

You should give it a shot. While I'm sure you're pissed about the system failing (who wouldn't?), $50 isn't an outrageous fee to fix a 360 if you can pull it off.




Or check out my new webcomic: http://selfcentent.com/

lol be like, 'You can get some of my money, or you can get none of it." In a somewhat relevant story, somebody told me that's what happened when a college refused to let a student stay off campus (they want you to live on campus for 2 years if you can't commute. . . guess why...) and that's what her father said (and it worked).

Then again, comparing thousands of dollars to go to college to a $140 repair fee. . .ehhhhhh.  



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rocketpig said:
Kn, sorry to hear about your 360.

On a slightly positive note, I've heard stories of people complaining like crazy and getting an out-of-warranty 360 fixed for free or the price slashed to $50 instead of the typical $100 (which MS recently reduced from $140).

You should give it a shot. While I'm sure you're pissed about the system failing (who wouldn't?), $50 isn't an outrageous fee to fix a 360 if you can pull it off.

I disagree  - it's an outrage that the 360 suffers from this kind of unreliability in the first place - consumers shouldn't have to deal with RRoD-type issues in the first place.

Can you imagine if this kind of manufacturing defects made their way into cars, trains, or airplanes? 

The Kotaku article has Brian Crecente having nine 360s malfunction - that is outrageous!



your mother said:
rocketpig said:
Kn, sorry to hear about your 360.

On a slightly positive note, I've heard stories of people complaining like crazy and getting an out-of-warranty 360 fixed for free or the price slashed to $50 instead of the typical $100 (which MS recently reduced from $140).

You should give it a shot. While I'm sure you're pissed about the system failing (who wouldn't?), $50 isn't an outrageous fee to fix a 360 if you can pull it off.

I disagree - it's an outrage that the 360 suffers from this kind of unreliability in the first place - consumers shouldn't have to deal with RRoD-type issues in the first place.

Can you imagine if this kind of manufacturing defects made their way into cars, trains, or airplanes?

The Kotaku article has Brian Crecente having nine 360s malfunction - that is outrageous!


Yea, I posted about that above. What's worse is that this one that died on him was an Elite! It bothers me that their newest SKU suffers from problems and what's worse is that it was the disk drive that broke on him and wouldn't be covered by this new warranty. 

Anybody thinking that they'll edit the warranty again (what is that, 3-4 times now?) and do a similar thing that they just did with the RROD? I wonder how the two lawsuits turn out since they're against the 360's disk scratching problems.



This is really bothering me, although I haven't been the biggest MS fan this gen anyway. I had one crap out on me before the first extension. Now that I hear that they don't cover this. I am just ashamed of this, as a gamer. I feel bad for all the xbox 360 owners (myself included) who are getting ripped off with faulty hardware that cost half a month's rent. It is just shameful. I am really considering boycotting MS as a whole over this (not as a movement, just for myself) and switching to a mac and dropping Word (which is unfortunate because '07 is great).

In the words of a famous old hag.
"Booo...
Booo...
Booooooooooo!"



I would cite regulation, but I know you will simply ignore it.

your mother said:

I disagree  - it's an outrage that the 360 suffers from this kind of unreliability in the first place - consumers shouldn't have to deal with RRoD-type issues in the first place.

Can you imagine if this kind of manufacturing defects made their way into cars, trains, or airplanes? 

The Kotaku article has Brian Crecente having nine 360s malfunction - that is outrageous!


I'm not making excuses for MS and the RRoD... I was talking about the DVD drives. Those don't seem to be failing at a rate higher than any of the other consoles (and not nearly as bad as the PS2).




Or check out my new webcomic: http://selfcentent.com/

rocketpig said:
your mother said:

I disagree - it's an outrage that the 360 suffers from this kind of unreliability in the first place - consumers shouldn't have to deal with RRoD-type issues in the first place.

Can you imagine if this kind of manufacturing defects made their way into cars, trains, or airplanes?

The Kotaku article has Brian Crecente having nine 360s malfunction - that is outrageous!


I'm not making excuses for MS and the RRoD... I was talking about the DVD drives. Those don't seem to be failing at a rate higher than any of the other consoles (and not nearly as bad as the PS2).

Oh, not saying you are making excuses for them - just stating my opinion, that's all!