Sky Render said:
The video series is pretty hard to sum up, but I'll try to get the key points.
1) GameStop employees are rated on how many trade-ins, magazine subscriptions, and reservations they get, which encourages them to do anything to raise their numbers for those things 2) The mark-ups on used products versus trade-in values are akin to a pawn shop's: they'll pay $25 for a traded in game which they then re-sell as used for $55 3) GameStop knowingly buys stolen copies of video games to resell 4) Employee benefits are basically nonexistent, and promotions are a joke 5) If you're employed at GameStop, you're signed up for a debit card service that nobody accepts and that you have to pay outrageous fees just to withdraw money from 6) Corners are cut everywhere to reduce expenses: customers frequently get roped into being the play-testers for traded-in games and systems
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As a current employee, I feel I have to shed some light on this. I'm not defending the corporation as a whole because I personally don't like their business practices myself, but I will give accurate info on how things work.
1) Yes we are. We are encouraged to encourage trade-ins and sell subs, get res, etc.
2) Yes, buy low sell high is the general business plan. Ever been to a CD Exchange? Same thing. Ebay does the same thing with Wiis too, except most of those are new, and it's not one corporation but many people.
3) I have never seen this from any of my fellow employees or any memos from management. All of our corporate info tells us to be on the look out for copies and we've even refused a few that were obvious copies. As far as actual "stealing" (as in the physical taking of someones property, not pirating), that's why we take down the tradee's info. In case someone can prove that we did mistakenly take in a stolen copy, we have everything we need to track down the person who stole it.
4) True, our benefits are almost nil, but most of us are part timers and I think in the US, you don't have to give near as many benefits to those who work less than 40 hours a week. Management get a little more, but they're still sub par compared to other corporations. You have to earn regional manager before the pay or benefits begin to catch up.
5) When you get hired, this is how you first get paid. Yes it sucks, but you can immediately opt for direct deposit which is much easier. The first withdrawl from the card is free, so if you withdraw all of it, you pay no fees. Also, they come with checks that are linked to that debit account, so you can just write yourself a check and deposit it to your bank of choice. Only a fool actually uses the debit cards
6) This is my biggest beef with GS. When we take in a system, we test it for about 6 seconds, then we box it up and resell it. As many of you know, 6 seconds isn't quite long enough to play test anything, so customers become guinea pigs. As far as the games go, we go by the "too many scratches" system. We look at the back of the disc, and if we decide it has too many scratches, we charge a refurb fee and send it to our refurb place where they try to fix it. Sometimes a game doesn't need that many scratches to stop working, but it's hard to tell just by looking. If we had to test every single game we took in per day, we wouldn't have time to do things like help customers.
Once again, this isn't a defense of the company, it's just a bigger picture of how things work. Yes there are rogue locations where there are a lot more unsavory business practices, but on the whole, most stores follow corporate orders. Most of this is standard business practice. Buy low, sell high, etc. Cutting costs makes a business more profitable, and from what I've experienced, everything they've done so far is legal. It may not be "right", like the lack of benefits, decent pay, etc, but it's all legal.