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Forums - Sales Discussion - Gamestop Fiasco

crumas2 on 01 June 2008

Well, I may have made my last purchase at Gamestop.  My wife, son, and I made a 90 minute round-trip drive to our favorite Gamestop store here in Ohio, only to discover that the Wii Fit we pre-ordered had been sold to someone else.  Apparently, the demand for the product is so high that they decided to only give customers 48 hours to pick up their pre-orders.  The shift manager said they called us the day it arrived to let us know about the 48 hour limit, but this turned out to be completely false.  We checked our callerid logs and all numbers from this past week were from other callers.

What a way to run a business.  I'm now waiting to hear from the district manager to see if he will make things right, i.e - my gas cost, an apology, and a Wii Fit that I can purchase within the next 3 days.  I'm not holding my breath, however... many companies these days seem to believe that customers should feel grateful just to be allowed to shop in their stores.

Let's see if Gamestop has any sort of customer focus.



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Viper1 on 01 June 2008
crumas2 said:
Well, I may have made my last purchase at Gamestop.  My wife, son, and I made a 90 minute round-trip drive to our favorite Gamestop store here in Ohio, only to discover that the Wii Fit we pre-ordered had been sold to someone else.  Apparently, the demand for the product is so high that they decided to only give customers 48 hours to pick up their pre-orders.  The shift manager said they called us the day it arrived to let us know about the 48 hour limit, but this turned out to be completely false.  We checked our callerid logs and all numbers from this past week were from other callers.

What a way to run a business.  I'm now waiting to hear from the district manager to see if he will make things right, i.e - my gas cost, an apology, and a Wii Fit that I can purchase within the next 3 days.  I'm not holding my breath, however... many companies these days seem to believe that customers should feel grateful just to be allowed to shop in their stores.

Let's see if Gamestop has any sort of customer focus.

 I thought that was GameStop's slogan.



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crumas2 on 01 June 2008

^^^ Thanks, I needed the laugh.



akuma587 on 01 June 2008

Yeah, the whole pre-order system itself is pretty shitty.



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Yakuzaice on 01 June 2008

From what I recall, they have always had a 48 hour rule.  Granted I pre-ordered the limited edition of Subsistence at gamestop, and they had sold it the day it released.



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ssj12 on 01 June 2008
crumas2 said:
Well, I may have made my last purchase at Gamestop.  My wife, son, and I made a 90 minute round-trip drive to our favorite Gamestop store here in Ohio, only to discover that the Wii Fit we pre-ordered had been sold to someone else.  Apparently, the demand for the product is so high that they decided to only give customers 48 hours to pick up their pre-orders.  The shift manager said they called us the day it arrived to let us know about the 48 hour limit, but this turned out to be completely false.  We checked our callerid logs and all numbers from this past week were from other callers.

What a way to run a business.  I'm now waiting to hear from the district manager to see if he will make things right, i.e - my gas cost, an apology, and a Wii Fit that I can purchase within the next 3 days.  I'm not holding my breath, however... many companies these days seem to believe that customers should feel grateful just to be allowed to shop in their stores.

Let's see if Gamestop has any sort of customer focus.

 48-hours is their typical limit on pre-ordered items. They should have called you but still the limit is universally for all pre-ordered games.



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crumas2 on 01 June 2008
Yakuzaice said:
From what I recall, they have always had a 48 hour rule. Granted I pre-ordered the limited edition of Subsistence at gamestop, and they had sold it the day it released.

It would have been nice had they told us that was there policy.  I did pull out a receipt from one of the pre-orders we did with them last year, and it stated on the back that we had 7 days to pick up our pre-order.  The manager at the store said that wasn't true... maybe I should show him the receipt.

Anyway, we don't have any sort of receipt show that, now, so I can't do much about it except to point out to the district manager that I've spent well over $1000 in his store over the past 2 years, and that will stop if he feels this action was justified.



crumas2 on 01 June 2008
ssj12 said:
 

48-hours is their typical limit on pre-ordered items. They should have called you but still the limit is universally for all pre-ordered games.


It used to be longer... I even have a pre-order receipt from them stating that.  I'm not as bent out of shape about the policy as I am about the fact that they didn't tell us, then lied about calling us.  It's the "the store is always right" attitude that wears on me



highwaystar101 on 01 June 2008

Gamestop is a load of sh*t, they only have two stores in England, both of them are stupidly over priced. They can't even get a foothold. Worst company ever.



colonelstubbs on 01 June 2008

Use gamestation!



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