Well, I may have made my last purchase at Gamestop. My wife, son, and I made a 90 minute round-trip drive to our favorite Gamestop store here in Ohio, only to discover that the Wii Fit we pre-ordered had been sold to someone else. Apparently, the demand for the product is so high that they decided to only give customers 48 hours to pick up their pre-orders. The shift manager said they called us the day it arrived to let us know about the 48 hour limit, but this turned out to be completely false. We checked our callerid logs and all numbers from this past week were from other callers.
What a way to run a business. I'm now waiting to hear from the district manager to see if he will make things right, i.e - my gas cost, an apology, and a Wii Fit that I can purchase within the next 3 days. I'm not holding my breath, however... many companies these days seem to believe that customers should feel grateful just to be allowed to shop in their stores.
Let's see if Gamestop has any sort of customer focus.
