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Forums - General Discussion - Customer Support is Dead

 

Has customer support gotten worse?

Yes, it's worse 10 100.00%
 
No, it's better 0 0%
 
Meh, it's about the same 0 0%
 
Total:10
Mummelmann on 09 November 2024
Hiku said:

I think the primary reason for cutbacks in customer service is the massive amount of people who unneccesarily contact them over things that are written in the instruction manual or an FAQ. Or just common sense.
That's why a very commong troubleshooting question is "Did you check to see if you plugged in the device?/Turned the power On?"

Mummelmann said:

I tried for almost six months to get a hold of someone at Microsoft due to an issue with a service I tried to buy for someone, but it didn't work. As it turns out; the transaction went through, but the service didn't exist, so I was deducted a monthly fee for a subscription that never existed (Minecraft Realm for one of the kids at work). There is no number to call, no e-mail except for issues with Office365, Surface, or Xbox, the chat function didn't work at all (just stood at "it's your turn now" for hours on end, and no answer when I typed). I had to call the mediator (in this case, Klarna bank here in Sweden), but even they were useless, and nothing happened. After six months, I had to change my debit card to make the deductions end. A real shitshow, and at the time, Microsoft was literally the biggest company in the world.

PS: No, Minecraft support couldn't help me either, since the subscription never existed on their end.

That's crazy. I remember you mentioning this before. Sad that you werent able to find a solution until that long after.
Don't know if it's partially Klarana's fault, but I don't like that company anyway.

One time I bought something from the pharmacy for 3 dollars. And the only way to buy it online was through Klarna. They ran a background credit check on me, and sent me a letter revealing that they did. (Because its mandatory by law that they reveal this to the person they check.)

A credit check over a 3 dollar purchase.... feels very very unnecesary.
That sum was immediately drawn from my bank account when I used my debit card, so I don't even know what purpose Klarna played in that transaction.

Yeah, I'm not fan of Klarna myself, they were useless for this issue. I called them about 15 times over 4-5 months - they assured me that they would get in touch with Microsoft and solve the issue, but nothing ever happened. The last time I called them and informed that I was going to change my debit card, they pretty much went "oh, okay, that sounds smart". I avoid Klarna whenever I can, partially because I find their services useless, but also on the back of the unfair practices the company apply on their own employees. They treat their staff like dirt, more or less like they did me in my contact with them. Unfortunately, Klarna are huge, and have their fingers in lots of pies. A lot of services and payments have to go through them, especially with imported goods or 3rd party vendors through hub-type sales sites (like CDON).



Around the Network
SvennoJ on 09 November 2024

Mastercard support is useless as well.

Our Credit cards were stolen October 20th. It took forever to get a hold of them to block the cards. They did get blocked but also that also screwed the online access up "Sorry we can't show this information, try again later". Couldn't check on the status of new cards while the support said wait 15 days before contacting us.

15 days were up, still couldn't get through online support. It just kept going in circles and in the end I found a way to contact them by email, except it was by email on the site, which just gave an error code.

Back on the phone, finally get through the automated nonsense to speak to a person and it turned out they haven't even send new cards yet. They just blocked everything. That took multiple people on the phone to figure out, but finally got a somewhat competent person online who could also fix the online access.

So back to waiting another 7 to 10 business days for new cards.



Farsala on 09 November 2024

Customer service thankfully still exists in Japan. It is better if you speak Japanese, but there are also many English services. The only issues are the hours might be strange or the anti visa issues.

For example, I lost power and got it back within hours.

I lost my bankbook and they cancelled it immediately.

I forgot to re-sign my lease and on a super rainy day I got lazy, they came to my door and we completed it right there.