I tried for almost six months to get a hold of someone at Microsoft due to an issue with a service I tried to buy for someone, but it didn't work. As it turns out; the transaction went through, but the service didn't exist, so I was deducted a monthly fee for a subscription that never existed (Minecraft Realm for one of the kids at work). There is no number to call, no e-mail except for issues with Office365, Surface, or Xbox, the chat function didn't work at all (just stood at "it's your turn now" for hours on end, and no answer when I typed). I had to call the mediator (in this case, Klarna bank here in Sweden), but even they were useless, and nothing happened. After six months, I had to change my debit card to make the deductions end. A real shitshow, and at the time, Microsoft was literally the biggest company in the world.
PS: No, Minecraft support couldn't help me either, since the subscription never existed on their end.
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