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Forums - General - Dealing to fake "Microsoft Service Centre" phone calls

pokoko on 17 December 2013
binary solo said:
ganoncrotch said:
binary solo said:

I just had one of those calls from someone claiming to be a Microsoft service centre person. Fake obviously. I tried to keep them on the line as long as possible to waste their time. I'm afraid I didn't do very well, I think I only wasted about 10 minutes of their time before they decided I was on to them and they hung up. But I'm glad I got them to hang up on me, it felt like a small victory.

How do you handle those con artists who call you claiming to be from Microsoft and try to tell you they will fix your computer for you?


lol if you try to get help to fix an issue with your PC it can take hours of trolling through forums to get an answer to someone else who had your issue before you... I dont see how they think people will believe that anyone from Microsoft would be wasting their time ringing you personally out of the blue to offer you assistance in deleting your system32 folder...

One problem I do have on my PC is an undeletable malware adware add-on on Firefox called Okitspace. I've had a look around for ways to get rid of it, but every time I've come across "click on this link" instructions and I just don't trust where that link is going to take me, so I always get dead ends.

Root kits are nasty.  You might be able to delete the files under Safe Mode if you know what you're doing but you'll probably need to download an extraction tool.  Do you have a malware detection program?  If not, go to download.com and find one--perhaps search "root kit" or look here http://download.cnet.com/best-windows-security-apps/?tag=rb_content;main

With programs like that, I always download from download.com because they've been scanned and tested.



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Soleron on 17 December 2013
binary solo said:
...

One problem I do have on my PC is an undeletable malware adware add-on on Firefox called Okitspace. I've had a look around for ways to get rid of it, but every time I've come across "click on this link" instructions and I just don't trust where that link is going to take me, so I always get dead ends.

http://www.malwarebytes.org/mwb-download/

Use this and run one scan.  I checked elsewhere that this does remove your specific malware. This utility doesn't run permanently, only when you ask it to scan.



radishhead on 17 December 2013

I like to repeatedly ask them to repeat what they've said- it's the sort of tactic that doesn't get them to give up easily, because a dodgy phone connection isn't an unreasonable problem



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MessiaH on 17 December 2013
binary solo said:

I just had one of those calls from someone claiming to be a Microsoft service centre person. Fake obviously. I tried to keep them on the line as long as possible to waste their time. I'm afraid I didn't do very well, I think I only wasted about 10 minutes of their time before they decided I was on to them and they hung up. But I'm glad I got them to hang up on me, it felt like a small victory.

How do you handle those con artists who call you claiming to be from Microsoft and try to tell you they will fix your computer for you?

Yup. I got the fake MS call a few years ago. I never heard about it before that call but since when does MS call you all worried about your computer ?! It was so obviously fake. So I too, fucked with the guy for the longest time ever until he caught on and hung up.



binary solo on 18 December 2013

Thanks for the advice on Okitspace folks. I'll see what happens and let y'all know.



“The fundamental cause of the trouble is that in the modern world the stupid are cocksure while the intelligent are full of doubt.” - Bertrand Russell

"When the power of love overcomes the love of power, the world will know peace."

Jimi Hendrix

 

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binary solo on 20 December 2013
Soleron said:
binary solo said:
...

One problem I do have on my PC is an undeletable malware adware add-on on Firefox called Okitspace. I've had a look around for ways to get rid of it, but every time I've come across "click on this link" instructions and I just don't trust where that link is going to take me, so I always get dead ends.

http://www.malwarebytes.org/mwb-download/

Use this and run one scan.  I checked elsewhere that this does remove your specific malware. This utility doesn't run permanently, only when you ask it to scan.

Worked a treat, as well as finding a bunch of other things that were perhaps slightly more benign but still a mild annoyance and good to remove.



“The fundamental cause of the trouble is that in the modern world the stupid are cocksure while the intelligent are full of doubt.” - Bertrand Russell

"When the power of love overcomes the love of power, the world will know peace."

Jimi Hendrix