M.U.G.E.N said: So sony just fucked me over big time over my laptop. Bought it less than a year ago..screen stopped working so tried to send it to them. But the UPS said they had no idea about a sony-ups deal so they couldn't do it. So sony tried to do a fedex mail thing but they couldn't get that to work either. Then they sent a technician to fix it. He did everything but couldn't get one of the screws out so he couldn't fix it either. So I had to get on the phone for a long ass call and finally they complained to UPS and then I managed to send my laptop in. Now they are asking for $100 more than the TOTAL I bought the fucking thing for. The laptop was in great condition mind you...I am very careful with how I use my electronics. It's still in warranty too. So fuck them. Not going to buy any of their shit brand new from here onwards when it comes to gaming. Not going to buy any of their other electronics either. I never had this kind of bs happen with Dell, HP or anyone else. Customer support of Sony is absolute ASS too. |
That sucks. I do think it kind of depends on which department at Sony you're dealing with though. For example, I'm living in Japan, and a while back imported a US Bravia TV (can't remember why exactly, but it seemed like a good idea at the time). After a fair period of time, the screen broke completely. I phoned up Sony Japan and they sent a guy out to take the thing away. A few days later they brought it back with a brand new screen, free of charge. And this was despite not having the receipt/warranty paper to show them (I'm disorganised and lost it). So, I think you were just unfortunate to be dealing with the Vaio people.