While I've had to have my Xbox 360 repaired multiple times, Microsoft has done so in a timely manner and for free. Even when it was out of warranty.

Overall my customer service/support experience with them has been very good. I won't say excellent because it took almost two years to identify the source of the problem. The order of patch installation (not something I can control) would eventually kill the DVD drive.

It sucks when you have to get a product repaired under warranty, but it's awesome when a manufacturer sticks behind the product and sticks with you with it. The fact that to Microsoft my continued use and happiness with their product, so much so that they were willing to foot the bill to make me happy, shows their customers are important to them despite being a major corporation.

It was a very common problem with the PSX. The CD Spindle motor would wear out from normal use and the weight of the DISC would cause it to skip or not read because the motor could keep up. By turning the system on it's side or upside down the motor wasn't being wieghted down by the disc and could spin at full speed. Sony designed the PSX to be played for a few hours a week, but people played it for hours a day and the drive couldn't hold up. What sucks is that Sony's warrenty was so short so most people had to pay Sony a ton to repair it or fix it themselves.

Never used any customer service for my consoles cause I've never had a problem with any hardware. Also, I live in a country where it would take a long time for the company to respond if something happened to my console.
One of my friend's got RROD on his xbox, and MS replaced it for free, but they took 1 month to send it back and they deleted all his saved game data, so he got fed up with MS and bought a PS3.
And I had two other friends who also got RROD, but one just bought another xbox, and the other bought a PS3.

Other problems with hardware I've had, were with my Galaxy S2. At the beginning the battery fluctuated quite a bit, and would discharge completely in less than 3 hours with no use just on standby. So I did use Samsung's customer service, and they fixed it very quickly and the battery has never had a problem ever since. That was the only time I've used customer service for problems with my hardware.

I think it was more down to the bracket which held the actual laser unit being made of plastic in the very first models, of the handful of psones I've owned since it came out I've had it happen to one, was possibly the one I got lost in FF7 and FF8 on :D great console.

Nope, I know what I'm talking about. I later replaced the motor and fixed the skipping/loading issue so I could turn the system back on it's right side.

What  your talking about was also a problem, but less common.

the PSX had a lot of great games, but in my opinion it itself was not super well made. I still don't like the shape of the controller or it's d-pad. Sony used a lot of cheap parts taht wore out, but their warrenty program was too short to fix them without charging the customer. The original had RCA jacks, but the next revision only had the wonkey Playstation A/V plug that almost always wore lose and would cause display issues.

It'ws great because of the games, not because of it's hardware.

You're either very lucky or you didn't play them enough to wear them out. Believe me Sony products wear out like they have a clock built into them to kill the system and force you to replace it.

Nintendo customer service is the shi*z. Seriously. I had to make a phone call, was pretty brief and they sent me the broken piece for free within a week. Very satisfying.

I've never had a problem with a Nintendo product.

I only called Sony once (made a thread) and the guy didn't seem to have a clue. It was when I found out the hard way that if you delete purchased movies from the PS3, you can't re download them. Cost me a ton of money.

I called Microsoft when I had the RRoD, when my disc drive messed up, and when I had problems tranferring my XBLA games to my second 360 (really the third one I purchased. I just own two, now.)

They were REALLY nice and one time I called, me and the customer service chick seemed to have chemistry. Anyway, when my disc drive broke, the console was out of warranty for that. The lady had me send it in for the RRoD and they fixed the disc drive, even though my console didn't even have the RRoD!

They also did a license transfer of my Xbla games when I got my newest 360 that allowed my games to be on two 360's at once. I've played online with my daughter from two different rooms several times, as a result since we have virtually two digital copies of about 60+ Xbla titles.

Anyway, I give my full endorsement for Microsoft's customer service.

MoHasanie said:
Never used any customer service for my console cause I've never had a problem with any hardware. Also, I live in a country where it would take a long time for the company to respond if something happened to my console.

One of my friend's got RROD on his xbox, and MS replaced it for free, but they took 1 month to send it back and they deleted all his saved game data, so he got fed up with MS and bought a PS3.

And I had two other friends who also got RROD, but one just bought another xbox, and the other bought a PS3.



Other problems with hardware I've had, were with my Galaxy S2. At the beginning the battery fluctuated quite a bit, and would discharge completely in less than 3 hours with no use just on standby. So I did use Samsung's customer service, and they fixed it very quickly and the battery has never had a problem ever since. That was the only time I've used customer service for problems with my hardware.

Sorry. Quoting from my Wii U. Anyway, when you get the RRoD, Microsoft's instructions that come with the box tell you to remove the HDD (you just push the button on the HDD and it slides right off). Not sure how M$ deleted his save data........

Wiki has my one :D
http://en.wikipedia.org/wiki/PlayStation_%28console%29#Hardware_problems

The psone wasn't really bad hardware tho, credit where it's due it was better than the ealier CD system the SegaCD by a fair bit. Just didn't have a whole lot of Ram and what it did have it took anywhere up to a minute to fill up from a CD but once it was rolling in games was some great games which were only doable on it because of its hardware, I'm sure you've seen the commercial where they talk about how it would cost 250000pounds to put FF7 on the N64 because of what it would cost for that much space on a Cartridge :D