I've never had a problem with a Nintendo product.
I only called Sony once (made a thread) and the guy didn't seem to have a clue. It was when I found out the hard way that if you delete purchased movies from the PS3, you can't re download them. Cost me a ton of money.
I called Microsoft when I had the RRoD, when my disc drive messed up, and when I had problems tranferring my XBLA games to my second 360 (really the third one I purchased. I just own two, now.)
They were REALLY nice and one time I called, me and the customer service chick seemed to have chemistry. Anyway, when my disc drive broke, the console was out of warranty for that. The lady had me send it in for the RRoD and they fixed the disc drive, even though my console didn't even have the RRoD!
They also did a license transfer of my Xbla games when I got my newest 360 that allowed my games to be on two 360's at once. I've played online with my daughter from two different rooms several times, as a result since we have virtually two digital copies of about 60+ Xbla titles.
Anyway, I give my full endorsement for Microsoft's customer service.
