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Forums - Nintendo - SSBB $19.82 at Walmart

crumas2 on 19 January 2008
FishyJoe said:
Cool, they realized their mistake and their going to send me a $10 gift card!

We apologize for our recent video game pricing error and the incorrect information included in our follow up e-mail correspondence with you.

As we are always striving to provide a positive customer experience, we will be sending you a $10 electronic Gift Card toward a future purchase as an apology for your recent experience. (One Gift Card per affected customer; this card can only be used online at Walmart.com. Look for details in a separate email.)

As a reminder, your payment method was never charged for the canceled items. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution's holds policy. Please contact your financial institution for more information.

If you have any questions, please email us at help@walmart.com.

If it's true that they never charged your card, then game over.

On the other hand, if your next card statement shows a charge, then credit, they have to honor the order.  Dell lost just such a suit in Federal court a couple of years ago... laptops for $100 bucks or so.  Ouch!

 

Once "money" changes hands, it's a done deal from a legal perspective. 



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Grey Acumen on 19 January 2008

I too got a $10 gift card

When I had called, I made a point of getting a manager and having her pass along the complaint about the various emails not only canceling my order, claiming that I was the one that canceled the order, but also claiming that my order couldn't be canceled. She said she'd pass along the complaint to the main processing branch or something, so maybe this is what came from all of that.

If any of you guys think that you're unlikely to use a gift card for walmart at all, feel free to show the thanks for my effort by sending the card and pin number via PM, consolidate those cards down into a nice chunk so even if you guys would get something you didn't want, I could at least get something nice, right?



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student on 19 January 2008

that was awesome by walmart. A nice act of customer service that is rarely seen by companies these days. Especially to do it unsolicited and not jst to the complainers.



Faxanadu on 19 January 2008

i guess someone lost his job over the mistake. poor guy



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wiiforever on 19 January 2008
Grey Acumen said:
I too got a $10 gift card

When I had called, I made a point of getting a manager and having her pass along the complaint about the various emails not only canceling my order, claiming that I was the one that canceled the order, but also claiming that my order couldn't be canceled. She said she'd pass along the complaint to the main processing branch or something, so maybe this is what came from all of that.

If any of you guys think that you're unlikely to use a gift card for walmart at all, feel free to show the thanks for my effort by sending the card and pin number via PM, consolidate those cards down into a nice chunk so even if you guys would get something you didn't want, I could at least get something nice, right?

 yep - agree completely