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Forums - Sony - Sony's missteps through the years

M.U.G.E.N on 29 April 2011
A203D said:

Mirson, i think we all appreciate the situation and i read how you will lose a pre-order bonus (or something like that). 

but.... a few years ago a bloke haked into the US military for information on UFOs. my point is even the US military is not secure. even Canada's digital infrastructure wasnt secure from a Chinese attack.  Android, Windows, Xbox Live, iPhone have all been hacked. so imo this shit happens. the difference in Sony is taking this attack on their 'fortress' very seriously. people have already forgotten how user accounts were abused when Xbox Live was hacked in 2007.

you personal information like your name and date of birth is public information, so its not illegal to have that information. and in the digital era information is everywhere anyway, eg facebook.

the precieved problem:

what is illegal is that your credit card information 'may' have been comprimised. we dont even know if the hackers took this information. even if hackers have your cc information, its still encrypted. some forms of encryption could take years to decrypt. the problem is that Sony have not encrypted this information with the most up to date technique (i think).

the problem is that Sony have brewed up a shit storm with the media and people havent understood that nothing illegal has happened - if it will at all.

i would say the mass panic caused by the media has been a blessing, because every credit card company in the world has been put on high alert and the hackers (if they even have encrypted cc information) are probabily unwilling to sell that information on now that Sony and security institutions are after them.

my take:

Sony are also going to abuse this media panic to their advantage - everytime Sony goes after hackers, Sony will remind the public that hackers were the ones who tried to steal or stole credit card details. and the public, the media and the government will support them. even though not all hackers have the same agendas. we dont even know if these hackers took cc information - i dont think they did. and even if they did, the PSN doesnt store all your cc details, so its possible your cc data even if taken is useless.

personally i dont think these hackers were after cc data. i think we've been led to think they have, so Sony can relentlessly pursue all hackers with the support of the government and the public. i think this is why they've taken so long to notify the public - because nothing has actully been comprimised.

Great post!



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NiKKoM on 29 April 2011
pezus said:
Grimes said:

I'd say their biggest blunder was squandering the Walkman name. Walkman was one of the biggest brands in consumer electronics, bigger than Playstation. But through arrogance and incompetence, they let Apple get into the game and dominate the industry.

What did they do? (just curious)

Back in the 80's and 90's everyone was walking with a Walkman (portable cassete player) .. it's was the iPod of that time.. I can't think of any of my friends who didn't have one... only Walkman counted back then.. then they came with the Discman (Portable CD player).. choosing not to use the Walkman name.. the Discman never became that popular as the Walkman name and on top of that they missed the MP3 player revolution for years.. they made ATRAC players.. their own digital format... later on they re-introduced the Walkman name for their portable music players but by then Apple already smashed everyone into the ground with the iPod..



 

Face the future.. Gamecenter ID: nikkom_nl (oh no he didn't!!) 

Grimes on 29 April 2011
pezus said:
Grimes said:

I'd say their biggest blunder was squandering the Walkman name. Walkman was one of the biggest brands in consumer electronics, bigger than Playstation. But through arrogance and incompetence, they let Apple get into the game and dominate the industry.

What did they do? (just curious)


Instead of supporting MP3, they decided that their devices would only support their own proprietary ATRAC format. Instead of using a hard disc, they decided to use their own proprietary Mini-disc format. Therefore the only way to get music on their devices was on formats nobody wanted at expensive prices.



Anyone can guess. It takes no effort to throw out lots of predictions and have some of them be correct. You are not and wiser or better for having your guesses be right. Even a blind man can hit the bullseye.

Dr.Grass on 29 April 2011
M.U.G.E.N said:
A203D said:

Mirson, i think we all appreciate the situation and i read how you will lose a pre-order bonus (or something like that). 

but.... a few years ago a bloke haked into the US military for information on UFOs. my point is even the US military is not secure. even Canada's digital infrastructure wasnt secure from a Chinese attack.  Android, Windows, Xbox Live, iPhone have all been hacked. so imo this shit happens. the difference in Sony is taking this attack on their 'fortress' very seriously. people have already forgotten how user accounts were abused when Xbox Live was hacked in 2007.

you personal information like your name and date of birth is public information, so its not illegal to have that information. and in the digital era information is everywhere anyway, eg facebook.

the precieved problem:

what is illegal is that your credit card information 'may' have been comprimised. we dont even know if the hackers took this information. even if hackers have your cc information, its still encrypted. some forms of encryption could take years to decrypt. the problem is that Sony have not encrypted this information with the most up to date technique (i think).

the problem is that Sony have brewed up a shit storm with the media and people havent understood that nothing illegal has happened - if it will at all.

i would say the mass panic caused by the media has been a blessing, because every credit card company in the world has been put on high alert and the hackers (if they even have encrypted cc information) are probabily unwilling to sell that information on now that Sony and security institutions are after them.

my take:

Sony are also going to abuse this media panic to their advantage - everytime Sony goes after hackers, Sony will remind the public that hackers were the ones who tried to steal or stole credit card details. and the public, the media and the government will support them. even though not all hackers have the same agendas. we dont even know if these hackers took cc information - i dont think they did. and even if they did, the PSN doesnt store all your cc details, so its possible your cc data even if taken is useless.

personally i dont think these hackers were after cc data. i think we've been led to think they have, so Sony can relentlessly pursue all hackers with the support of the government and the public. i think this is why they've taken so long to notify the public - because nothing has actully been comprimised.

Great post!


Agreed.

EDIT: I was secretly contemplating many of your ideas.



IMU1808 on 29 April 2011

I applaud SONY for not simply sitting there taking it up the ass like every other company does.



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Mirson on 29 April 2011
A203D said:

Mirson, i think we all appreciate the situation and i read how you will lose a pre-order bonus (or something like that). ..

you personal information like your name and date of birth is public information, so its not illegal to have that information. and in the digital era information is everywhere anyway, eg facebook...

I'm upset on how Sony is handling the problem. They left us in the dark for about a week until they finally told us that our information may have been stolen, and it's a pretty big deal when someone has your name, address, dob, etc. They can do a lot of stuff with that information. As for the facebook, twitter, argument, I highly doubt anyone puts their home address, passwords and personal e-mail address for the public to see.



adsl on 29 April 2011

I wonder what will be the consequences of these mistakes in next generation. I meam, I'm sure the Sony's investors are very angry right now and they can force thr company to make a lot changes in the Playstation business model for the next gen to assure at least that the console will become proftable as soon as possible.



EyeAmTJ on 30 April 2011

Sony didn't invent the Blu-Ray format...Just saying



Kasz216 on 30 April 2011
Mirson said:
A203D said:

Mirson, i think we all appreciate the situation and i read how you will lose a pre-order bonus (or something like that). ..

you personal information like your name and date of birth is public information, so its not illegal to have that information. and in the digital era information is everywhere anyway, eg facebook...

I'm upset on how Sony is handling the problem. They left us in the dark for about a week until they finally told us that our information may have been stolen, and it's a pretty big deal when someone has your name, address, dob, etc. They can do a lot of stuff with that information. As for the facebook, twitter, argument, I highly doubt anyone puts their home address, passwords and personal e-mail address for the public to see.

 

But seriously... yeah, things were handled pretty poorly.  Even if they didn't know any info was compromised, they should of let people know they were hacked.  Hell, I didn't get an email until the 29th.

Don't really care though... i'll just make sure to check my credit a little more carefully. 

Wonder what kind of bone they'll throw at everyone to make them happy.  Hopefully a free DL game or two.

Really, thanks to all the giant news this is making it might lead to much stronger legislation.  It's given the US bill a big push for a start.

 

Saw this on wired earlier.  Maybe it'll cheer you up.

http://www.wired.com/gamelife/2011/04/goodwill-gesture/


My favorite is number 10.

10. Two free UMD movies, one to apologize for downtime and one to apologize for first UMD movie.



Kasz216 on 30 April 2011

Also... rootkit was the worst.

I mean, for some reason they decided to put system harming malware on yoru computer... with the justification of "we didn't think people would care because they don't even know what it is!"

Heck, they were even sending themselves info with that.

So I mean... this was a case of Sony losing their info to theives.

Rootkit was a case of Sony stealing your info and essentially hacking into your computer and making it easier for other people to hack into it.  All because... you gave Sony money to buy one of their products.