They really couldn't win for some people on here. They were always going to be asked to comment so here are some possible responses followed by some fans potential replies:
1. No Comment.
There goes Microsoft being all ignorant again, bet they're laughing their ass off but don't want to be seen gloating.
2. It's unfortunate for the gamers, hopefully Sony can get the issue resolve so there is minimum disruption very soon.
Ha they're pretending to care about their customers, typical greedy M$ tactics!
3. It's unfortunate Sony are unable to maintain a stable service for their gamers in this present time, XBL is fine though
Arrogant pricks, it's not like M$ have never had XBL go down for days before.
Obviously these aren't exact representations of what they might say but it's the general sentiment and the responses showing how you can twist any words to suit some messed up agenda people have. All in all given they had to respond in some way this seems the most genuine they could, showing the upmost respect for a competitors issues might I add. Had the shoe been on the other foot I doubt Sony could have responded any better.