ITS OVER Sony Interactive Entertainment to end physical game disc production in January 2028

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The thing is, while those who collect physical games may be only say 20% of whatever of your total userbase, the thing is, they're also likely to be some of the most dedicated members of said base who buy/collect the most games, spend the most money, and engage with your platform most actively.

So while they may be a minority, you're also pissing off some of your hardcore and lucrative customers.