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JEMC said:
Zkuq said:

I'm not going to complain about improvements, but rather the lack of them: I don't hear very much about improvements to Epic's service, but this one I time do, it's a feature that's only meant to increase sales. It's hard to avoid the impression that Epic doesn't really make any improvements unless they directly contribute to increased sales. Steam, on the other hand, still keeps finding ways to improve the user experience, even if it has no direct benefit to Valve. When I recently played the only game I've ever played on Epic, Alan Wake II, it was hard to not be amazed at how poorly Epic has treated the service and especially the client. It was by far the worst client I've used.

As far as I can see, Epic doesn't even pretend that it cares about its customers at all. It's impossible to ignore the free games, but with the service being this bad, in most cases I'd honestly rather pay for them elsewhere if I was interested in playing them.

Indeed. They've said many times that the store is bad and needs to improve, but they do it so slowly that it's hard to take it seriously.

At this rate, we'll have Half Life 4 before the Epic Store achieves parity with Steam, feature wise.

And the client is even worse. Anyway, I think you're being generous: at this rate, we'll have Half-Life 4 before Epic achieves an actually good user experience. I don't think it's ever going to achieve parity with the current Steam or anything that even resembles it.