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chakkra said:

Sure, let's just pretend that Redfall belongs to a genre that is much more popular than Hero Shooters.

You all acting as if Hero Shooter fans will just spend the rest of eternity playing the current games and will never try a new one; and you all keep saying that like we didn't just see Marvel Rivals gathering around 20x more people than what Concord did when it was free to try.

But at least we're getting somewhere with your "bad characters" theory. Now let me ask you,

1) What do you think was it about these characters that made them unappealing to fans of the genre?
2) Due you think the lack of appeal of these characters was due to a simple lack of talent from the designers? or was it a lack of awareness of what the regular gamer want?
3) In case you pick lack of awareness, what do you think was the reasoning behind the design of these characters?

It doesn't have to be a more popular genre. It just has to be a less competitive one. Being the biggest in a specific niche is sometimes better than trying to compete in a big space. 

Well to me, even the better characters give me Dollar store versions of Guardians of the Galaxy vibes.  

And no it doesn't have anything to do with "DEI". Plenty of other games like Overwatch are far more inclusive and yet have far better designs.