Concord is Sony's biggest failure in gaming history.

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Leynos said:

Can't imagine why

The more I think about it, the more I'm sure these horrendous designs were flagged as an issue during development, but whoever was in charge decided to be stubborn and dismiss any criticism, thinking they knew better and wanting to force their preferences on others.

There's just no way a team of industry professionals looked at this garbage and honestly thought "yeah, this is what gamers want."