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Manlytears said:

lol. My God, this is embarrassing. It all started with me thinking "This guy is my countryman, we are both from Brazil, I will send a support message using our native language, Portuguese". 

I was so conditioned to reading "Brasil" that I didn't realize it was "Basil". A thousand apologies, but I find the whole situation comical. It ended up as a big misunderstanding. lol

LOL no problem.

You arent the first person to think I was from Brazil...previously when I used to play MMOs years ago, I often get people talking to me in Portuguese or thinking I'm from Brazil.

But ya, I'm from India lol.