This is a complicated topic with no clear "right approach", but I think it's kinda fair to initially take the side of the supposed victim against a corporation as long as you don't contribute in blindly attacking and defaming their supposed oppressor. The latter should be reserved for until you hear both sides and the evidence against one of them is very strong. The majority of people raising complaints tend to be real victims. If we don't open our hearts to them, it'll make it 10 times harder for actual victims to come out and tell us their stories. The consequence of our sympathy is bad apples (entitled liars) taking advantage of us, but unfortunately the alternative is even worse (corporations and the rich abusing emplyees/contractors without contemplating the consequences).
Sympathizing with a potential victim and demonizing their oppressor are two different things. You can take the side of the supposed victim, but don't be too passionate about it.
