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I don't know if I have anything else to add on your thread. I think it's common sense humans don't like challenges and innovation, they like familiarity and routine. Most of people want things to stay the same forever so they can never be disappointed or surprised  that goes for every industry

But I also don't quite get the purpose of this thread. Do you just want to rant about how bad are customers habits? And how customers actually are the worst enemies for creativity, innovation, variety and boldness? Yes, they absolutely are 

But I think most of people don't want (nor care) for this reality check, they just want to have some fun playing video games, if for them fun means to keep playing Mario Kart 15 in the future, so be it, not really a thing for me to be bothered