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DonFerrari said:

Yep if they truly wanted to refund people they would have the e-mail to setup how it would be done (like returning a disc) and them giving a gift card or wired transfer. But nope they are just stating the obvious "use the refund already available, if you need us we will pretend nothing happened".

Even more damming, apparently

CDPR are not responding to GOG refund requests, either.

Good news is though, unlike Sony, people have no problem getting refunds from MS