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Otter said:
More than anything it needs rebranding. I thought until recently that it was still a streaming service only and I found out it wasnt through this forum, not sony lol

Sony has done a terrible job marketing PS Now.  It seems like they don't even want to sell the service.  for a while, it was a crappy service. They've improved the service, but haven't bothered to tell the general public.  Only people who hang out in gaming forums even know what it is at this point.