"I. Precedent:
In 2006, Sony released the PlayStation 3 video game console with a multitude of features. After a mandatory system update, a feature that the system launched with was removed. This resulted in a publicized class action lawsuit which Sony lost.
https://en.m.wikipedia.org/wiki/OtherOS?wprov=sfla1
II. Microsoft Xbox One:
In 2013, Microsoft held a press conference for their upcoming Xbox One Console that had a host of features including the ability to "Snap an App" (known simply as "Snap"). With this feature, owners of the console could, for example, watch TV while simultaneously playing a video game or browse the internet while watching Netflix. The hardware was even designed with an "HDMI In" port to take advantage of this option. It also supported voice commands. A user simply needed to say "Xbox, snap Netflix" or "Xbox, snap Achievements" and that app would a use roughly 1/4 of the screen.
https://youtu.be/MWs38KL3C4E
III. Removal of the Feature:
Since 2014, I have personally purchased seven Xbox One consoles. Five for personal use. Two as gifts. For three of those consoles, I purchased HDMI splitters for the sole purpose of using the "Snap" feature with my TVs (game room, living room, and bedroom). This feature was advertised as a selling point and used frequently by myself and many other customers. I even mention it multiple times on social media:
https://twitter.com/d21lewis/status/483403896589930496?s=09
https://twitter.com/d21lewis/status/582166268465291264?s=09
https://youtu.be/ndU_TV4bX28
In 2017, Microsoft abandoned the feature via a mandatory update. Microsoft promised the "Snap" feature would return even better than before. As of this date, there is no Snap feature or any current information regarding its return or upgrade.
I personally feel that the Snap Feature was a major addition and added value to the console. As mentioned before, I personally purchased three HDMI splitters on Amazon along with HDMI cables to utilize this feature. I am a fan of the Xbox brand of consoles having purchased seven Xbox One consoles in less than six years (five personal, two gifts) and five Xbox 360 consoles (three personal, two as gifts) between 2007 and 2013. The removal of "Snap" has personally impacted me. One simply has to search "Bring back Snap" on the internet to see the outcry for the return of this option.
IV. Intent:
It is my intent to initiate a class action lawsuit against Microsoft and the makers of the Xbox One Video Game Console on behalf of anyone that purchased an Xbox One between 2013 launch window and the removal of the feature in 2017. My goal is either the return of the feature or financial compensation for those affected."
There was a little more but you get the gist.
