Why I'm Keeping my Switch, and Digital Refunds!

[AkimboCurly]

Round two of General reply to common themes:

1. A "quick google search and you'd have been fine". Yes. I'm aware. The trouble is that with statements like "Online enabled" and "Mario, anytime, anywhere, with anyone", and the advertisement showing four players running through a level, I felt pretty confident the game had online co-op. It's easy to say in hindsight what I could have done - but I didnt feel any need to cynically second-guess the impression the above statements gave me.

2. Besides that, I think the centre of gravity of my original post was about the treatment I received from the Nintendo store. Really, the only reason I mentioned why we both thought it had online, and why we needed it to have online, was to get across that more casual Nintendo players like us could be forgiven for having these expectations, and why Nintendo should have a returns policy which responds to that. In our case, neither of us owned a Wii U or 3DS, I had an original Wii, and an original DS and Gameboy and then since 2008 or whenever the Wii was, hadn't bought a Nintendo machine. The idea that a flagship title would lack online co-op left both of us genuinely shocked in a way it probably wouldn't have shocked you as, i see, much more avid Nintendo users.

3. Anyway, the crux of this is the returns policy, and the complete lack of flexibility from the online store. I have returned a handful of games in the past on Steam, most recently cancelling my preorder for Crusader Kings 3 as I noticed it was going to be in game pass. No questions. On Xbox I returned Modern Warfare because after downloading for 6 hours it still had 80 GB of ridiculous "packs" without which the game didnt function except Warzone, about which i didn't care. This is the industry standard. These are the kinds of policy you only need once every blue moon. On the flip side, a policy like Nintendo's felt like they had sprung a trap against me. Like if you walked into some dodgy market in Anderlecht and get told by a burly Belgian gentleman that "you touch, you buy", pointing to his sign, despite all the other stalls treating shoppers respectfully. I wouldn't want to return to his stall in a hurry, even if it was my fault I missed the sign, and his clothes were unique.

4. The toxicity flamewar? Not sure what the point is because i normally only lurk on this forum. I was angry at the time of the original post and was outraged that I had been shafted in the way I had. I did want to sell the damn thing. If it weren't for the value of my back catalogue and the fact that my partner only has a switch, i'd be gone. I lost almost all my goodwill for them yesterday, as they clearly showed none to me. Sorry if my initial tone of voice set this legitimate conversation off on the wrong foot.