I hope someone here, or somewhere else, can help you. It sucks hard when stuff like this happens. Search google with applicable terms, and maybe gamefaqs will have any answer for you. It's such an old game that getting a new response may be difficult. What is the chapter number?
Its Chapter 6 at the Canalisation I searched on the net but didn't found anything on this issue it's so bad
REQUIESCAT IN PACE
I Hate REMASTERS
I Hate PLAYSTATION PLUS