This situation reminds me of The Last Jedi where you had pretty great critics review score but had really poor user score. Having seen it myself, I personally agree with the poor user score to the point I questioned if the critics were watching the same movie since there's a difference between subverting expectations that enhances the experience and subverting expectations for the shitz that degrades the experience.
I haven't played this myself to say for sure but sometime's there's a bit of truth when there's such a huge discrepancy. But of course, it could also be a bunch of trolls.
PC Specs: CPU: 7800X3D || GPU: Strix 4090 || RAM: 32GB DDR5 6000 || Main SSD: WD 2TB SN850