Hardware First, Software First, Services First: How The Big 3 Sell Their Brands, As I See It

[Azuren]

I feel like Software and Services are interchangeable as Sony's weakness, but only because they're both decently good to the same degree while being clearly behind Hardware. It's less about Sony having bad Services or Software and more about it not quite fitting in with the idea of having a glaring weakness within the three categories you've given.

Sony's weakness is hubris.