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nemo37 on 19 September 2018
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d21lewis said:
realsubzero said:
I am a huge nintendo fan but I have to admit they arent a particularly Customer Focused organization. Once they have your money they dont care. Even when my switch was robbed, i could confirm all my details to them yet i lost all my digital purchases, even when i signed in on my new switch with my details, they refused to help me at all, in fact i was told hard luck on the phone by a rep and when i reported that comment they just ignored me

This post scared the hell out of me.

I have about 40 games on my Switch and the only one that's physical is Breath of the Wild. I just assumed it was like every other console where I could log in and my games would be there.

In the past (like on DSi and 3DS), it was somewhat difficult to get Nintendo to transfer your digital stuff if someone stole your system. Typically they would need a police report but they would then do the transfer.

On the Switch though the process seems to be a lot easier. You can just deactivate either from the console itself through the eShop or if your device was stolen or is completely broken you can do it by logging onto your Nintendo Account on a PC or mobile device with a browser and deactivating from there (although you can only do this once per year on a browser, it seems to be only for when your system is broken or stolen). Once you deactivate your Switch, you can just login to another Switch and you will have access to all of your purchases.

Source:

https://en-americas-support.nintendo.com/app/answers/detail/a_id/22434

Also, as of the launch of the online service yesterday, you can have a primary Switch system with all of your digital purchases as well as multiple secondary ones that can also access your digital purchases. The only limitation is that the secondary systems need to be online at all times (though the primary one does not need to be) and you cannot play a digital game on the  secondary one if Nintendo detects the game is in use on the primary system (the primary system has no such limits).