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realsubzero said:
I am a huge nintendo fan but I have to admit they arent a particularly Customer Focused organization. Once they have your money they dont care. Even when my switch was robbed, i could confirm all my details to them yet i lost all my digital purchases, even when i signed in on my new switch with my details, they refused to help me at all, in fact i was told hard luck on the phone by a rep and when i reported that comment they just ignored me

This post scared the hell out of me.

I have about 40 games on my Switch and the only one that's physical is Breath of the Wild. I just assumed it was like every other console where I could log in and my games would be there.