Raven722 said:
As pointed out, this isn't a situation of a developer dealing with a troll or someone being a complete jackass. This was a developer overreacting to a civil post from a known customer and partner of her company who had a slight disagreement and not being keen to just keep the reaction to a single tweet. She took to trashing them through additional tweets for the whole world to see. Mind you, the person who she did this to has an NPC in the game named after them. That should give you an idea how prominent this member of the community is. If she talks that way to someone like him, one can only imagine how she responds to others. She tried to play the gender card for someone disagreeing with her. |
I just do not believe it really matters if he was a troll or not. Some people should not be on public forums and they should definitely not be replying to fans. Just because a person is an asshole doesn't mean they should lose their job or be witch hunt down. They should just shut up and do their job. I know plenty of programmers and I can tell you its a reason the do not interact with the public alot. They can be very gifted in what they do but not the most social people and some do not take criticism of their work at all.
As for Blizzard and WOW or even Diablo, I remember that who fiasco but one thing I also remember about that time is that nothing was ever said back to anyone unless it went through the filter of a PR team. You only have to read the any response to know it was not the developer responding it was some other entity whose job is to say nothing and not escalate the situation. I know at my company, on our forums if we answer to any customer who is irate or mad, it goes to the manager and then a crafted response is composed and given. This happens a lot when you manager users in public forums and it should be standard for any company.
Personally do we really know exactly why she got fired. We know the official statement but how they came to that conclusion and not just ask her for a public apology is the question. Either way, it still interesting to see how this shakes out. I am waiting on a similar situation where people side with the person being fired and the reasons they give.








