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Well it's been almost 3 yrs meaning its about 2yrs passed the warranty so you cant expect it to be fixed for free, and $99 isn't that bad.

Better than my iphone. My iphone that I took great care of suddenly stopped charging because the connection inside suddenly burnt up making it unable to charge. This is clearly a defect and a manufacturing problem as I've done nothing wrong to cause that (I never overcharge my phone either). I went to Apple to see what they can do, and they told me I'd have to buy a new phone from them because it was literally just one month passed their 1 year warranty! Yea, I had the phone for just over a year and Apple couldn't do anything for me, so lame.

Anyways, hope you can get your PS4 fixed. Is it just one particular controller that wont connect or any controller? What if you bought a new controller?