Why even bring up the first time? That is clearly not Sony's fault. It weakens any other argument because it makes you seem like you are grasping for straws.
I can't name any product that will, free of charge, service a device not under warranty.
And I have no clue what "My PS4 can't connect to the controller" means. Does that mean no Controller can connect to your ps4? Or just a specific one?
Just trying to be honest. First time wasn't their fault. But a console simply shouldn't break in under three years. That is silly. Maybe I'm one of the unlucky few. Maybe most PS4's keep working well into their teens like the PS2 did. But having this experience makes me want to not even bother with a PS5.
The sentence below is false.
The sentence above is true.