It's clearly sony without a shadow of a doubt. And why anybody would select Microsoft in the poll is beyond me, they have been the worst for years, theyre deceitful and almost ignore their fans on purpose sometimes (it seems).
Here's my logic:
+Got rid of Kinect
+Heard complaints about FPS and Resolution and released the XBO X for those who cared.
+The console itself asks for feedback whenever a new feature is added (ie: "How do you feel about navigating the Microsoft Store")
+Got rid of the adapter "brick"
+Added backwards compatiblity, even for games that aren't available digitally
+Has a specific page where you can make suggestions about what you want the console to do--and actually implements them in a relatively short amount of time (Sony has one, too. I just don't think they take ideas into account as much)
+Updated the controller when people complained about it initially
+Constantly evolves their dashboard interface basedon user feedback
+Added crossplay with other consoles and PC
+Added instant refund for digital purchases
+Got rid of their initial consumer unfriendly policies (ie: DRM)
+ Offers a game download service instead of a game streaming service
+Allows the use of any image to be uploaded as a profile pic
+PC mods for certain games
-Haven't released/announced certain demanded games
-No controller version that has a built in rechargeable battery
-Raised the price of their online to $60 annually
+Added external HDD support
+Added the ability to group games into files
+Updated the PSVR to support HDR (too late for me, though..)
+Allows and image to be used as a profile banner
-Still no option to turn off controller light
-Still no option to change PSN ID
-won't allow cross play with everybody else when Nintendo and M$ will
-Raised the price of their online service to $60 annually
-actually accused me of constantly abusing their digital return policy when I tried to return a digital game to purchase the deluxe version of the same game!
Like I said earlier, I think Sony has a winning plan. They don't really need to change much to keep their fanbase happy. Meanwhile, Microsoft had to change a lot to recover from their disastrous pre-launch. Pretty much anything fans ask, they allow it. I even sent an email about my dislike for the confirmation sounds on the dashboard menus and they changed the sounds to something less abrasive!
I'm not the authority and this isn't a comprehensive list for either company (and Nintendo, my favorite if the three, just does not give a fuck! Doesn't make them a bad company. They just aren't the best when it comes to responding to demands). I just posted my thoughts and what made me feel the way I do.