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ratchet426 said:
Zkuq said:
Did you, by any chance, use the same password as you did on some other service?

No, that's the odd (scary) part. My PSN account password was unique - not used on any other service.

Anyway, dodged a bullet on this one and was able to get the password reset (and 2 step auth enabled) before the a-hole was able to sabotage anything in my account.

Huh. Odd indeed. In that case, the most plausible answers seem to be that either someone got the password using password recovery (which would most likely require access to your email) or that someone tricked Sony's customer service to change your password. The first one is easy to fix, but the latter is something you can't really do pretty much anything about.