I've been with Xbox Live since the beginning and I've never been hacked. I've been with PSN since 08' and I've been hacked twice. The last time I was told by sony's customer service that they won't refund my account again. I bought a game digitally to clear out my account and I cancelled my account and haven't went back. The nerve of sony trying to say their crappy service was my fault for getting hacked! Good riddance!
Sonys response was anti-consumer, not the service in this instance. Screw them for saying that.