The employees should have second priority. There are specific seats for attendants and whatnot, so removing people from coach and first class is just so they can get employees from point A to point B.
Except it's not this guy's fault United overbooked beyond their employees, so why should hours plans be ruined in favor of those who work for the company? At my store, when a customer argues, they typically get their way (provided it's only 10% beyond standard protocol, of course). But an employee? They know the rules, and we throw the book at them when they want to do something that goes against company policy, even as a customer making a purchase.
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