Another casual thread about customer service.
I don't expect companies to have flawless representatives, but sometimes it is insanely bad.
Xfinity probably has the worst customer service I have ever dealt with. Absolutely pitiful and frustrating. I once called to ask about purchasing a wifi router with 5ghz capabilities, and the person did not know what I was talking about. At first, I thought I was using incorrect terminology, but he told me he didn't know what I meant when I said 5ghz.
I didn't say anything rude or go on a rampage (I really dislike doing that, regardless of quality of service), but I just felt ashamed to see how a 'tech guy' could be so useless.
I'd like to hear other stories. Chances are someone has a funnier (and less depressing) tale.
