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I've only played it docked once and have used it exclusively as a handheld otherwise. My screen protector hasn't arrived yet, so I have been careful with it, but I've had it since Friday and everything is great.

Nothing is scratched, nothing feels loose and I have no slowdowns, glitches or dead pixels. I played snipperclips Co-op with the JoyCons and foind it surprisingly comfortable imo. The kickstand is a little flimsy especially on soft surfaces, everything else feels solid though.

Honestly this post reads like that Switch issues compilation video all in one single device. Having this many issues piling up at once is pretty bad and I'm sorry your friend had a bad experience.