Bet you weren't suspecting me, huh?
My brother moved to China and quit his job a month beforehand, so the sexy knucklehead needed to get rid of some personal belongings for cash. I'd been thinking about making a PS3 my sidechick for the longest time and decided it was finally time to jump in.
I already bought the MGS Legacy Collection and Devil May Cry HD Collection, but I decided to peak in the deals section of the PS Store today, and my eyes lit up: FOUR TALES GAMES FOR $33! I couldn't afford NOT to take that offer! So I bought a PS Store card from Amazon, went to the PS Store from my PC and got all of the PS3 tales game en masse, thinking I'm slick like Rick. But lo and behold, when I tried to download my new games, I was met with a problem: I BOUGHT THE PS4 VERSION OF TALES OF ZESTIRIA, AND I DON' T HAVE A PS4! WHAT THE HELL WAS I THINKING!
So after giving myself the mental whippin's, I talked to a Sony agent in live text chat. Some of you all may remember my thread where I posted my experience with Nintendo's tech support from a couple of months ago, so I thought it would only be right if I posted about this experience too. Here is a transcript of it:
David (2/13/2017, 10:01:14 PM): Hello, My name is David how may I assist you today?
Me (2/13/2017, 10:02:05 PM): Hi David. I just purchased four games on sale in the PS Store. I meant to purchase four PS3 games, but I accidently purchased a PS4 game in the process.
Me (2/13/2017, 10:02:34 PM): The game is Tales of Zestiria. I meant to buy the PS3 version, but I got the PS4 version instead. Is there any way I can exchange it for a PS3 voucher?
David (2/13/2017, 10:02:58 PM): Hello [redacted], good evening, I am really sorry to hear that you had this inconvenience with a game you purchased,
David (2/13/2017, 10:03:05 PM): Believe me I know how important this is for you and I would be more than glad to assist you.
David (2/13/2017, 10:03:07 PM): Could you please provide me with your phone number in case we ever need to get in contact with you?
Me (2/13/2017, 10:03:29 PM): It is 918-[redacted]
David (2/13/2017, 10:04:26 PM): Thanks, Just to confirm, the account information you entered before you initiated the chat, is that the account you want to work on?
Me (2/13/2017, 10:04:39 PM): Yes sir.
David (2/13/2017, 10:05:32 PM): One moment please while I check your account information .
David (2/13/2017, 10:07:10 PM): I was checking this for you and the game Tales of Zestiria was indeed purchased and you got the PlayStation 4 version and unfortunately we are unable to provide a voucher code to get the PS3 and the license you currently own will only give you access to the PlayStation 4 game.
Me (2/13/2017, 10:07:53 PM): So there's no way to do any sort of exchange?
Me (2/13/2017, 10:08:35 PM): Or refund?
David (2/13/2017, 10:10:01 PM): Please allow me no more than 1 minute while i CHEKC THIS FOR YOU.
David (2/13/2017, 10:11:55 PM): Sorry for the Caps, keyboard issue,.
David (2/13/2017, 10:12:07 PM): I'm still researching this for you. I appreciate your patience.
Me (2/13/2017, 10:12:13 PM): Thank you.
David (2/13/2017, 10:14:06 PM): You are welcome [redacted], I have great news for you.
David (2/13/2017, 10:14:34 PM): We will do a refund exception for the game purchased in PlayStation 4 when you wanted for PS3.
Let me explain you some details about the refund process.
Me (2/13/2017, 10:15:08 PM): Thank God! Please explain the process.
David (2/13/2017, 10:15:46 PM): According to the User Agreement all sales are final. Please keep in mind that it will done as onetime gesture of goodwill and funds will be returned to your PSN wallet. Is your Sign-In ID a valid email address?
Me (2/13/2017, 10:16:12 PM): Yes sir, it is.
David (2/13/2017, 10:17:54 PM): Your refund has been completed, you can now check your PSN wallet and the funds will be there for you to purchase any other content in the PSN Store. You will also receive an email confirmation for this. Here is your refund case number for future reference [redacted].
David (2/13/2017, 10:18:29 PM): Besides this, Is there anything else I can assist you with today?
Me (2/13/2017, 10:19:35 PM): No sir, that was all that was needed. Thank you so much for your assistance today. I was going to be really upset with myself for wasting money on a game I couldn't play.
David (2/13/2017, 10:19:43 PM): You are more than welcome [redacted]. and I was very happy finding a solution for you.
David (2/13/2017, 10:19:52 PM): Thanks for chatting today! Be on the lookout for an email with a link to a Satisfaction Survey. We value your opinion, and would appreciate if you took the time to reply. Have a great rest of your day!
So all's well that end's well folks. But you want to know something funny? My PS ID is "dontfitup"
don't
f
it
up
So now that I'm a proud PS3 owner, I'm looking to get into some game series I've been missing out on for too long, like Demon/Dark Souls. Would I be missing anything if I decide to skip straight to DS2, or should I start from the beginning? And what the hell is up with Kingdom Hearts? Where do I even begin with that shit?
Happy gaming, and if you made it down this far without skipping, thanks for reading!
