sethnintendo said:
Got a TV for Christmas one time and it was bought from online and shipped. First one was dead on arrival. Wouldn't even turn on. Got another one shipped and it worked fine for a year then started turning itself off and then eventually doing it too frequently. Gave it a rest for a month or so and it started working again for about 4 months. Had my parents take it to a repair place and they said one of the boards was cracked that it had been dropped. My dad got the board from online and replaced it and it is currently working. I figure that is best to buy from a store with TVs because they won't just be tossing around the goods so much for store delivered compared to an individual home delivery. |
Never had issues with online bought products, my first gaming rig worked perfectly for 5 years, my second for 6 years (and still being used by my nephews). You have to choose stores that are good on support. In your examples, you need to transport the product yourself, which might not be so easy with a 65 inch TV (as in my example), you'll need a rental car, or borrow someone's, and you need equipment to make sure it's positioned in such a way it won't get damaged by you, because that voids practically every warranty there is. You also need to communicate with a store where most people are clueless on the matter at hand, whereas I contact directly a section that knows what they're talking about, waiting times are also usually shorter and you need to deal with a middle man regardless.
So for me; free transport in suitable vehicle with little to no risk of damage caused, all the way to the door and help carrying as well. Great customer support with deeper knowledge on the products, swift and simple return policies without you needing to physically transport the item in question manually to the store (again, driving back that 65 inch TV would be a real pain). To top it off, all of this is cheaper, or even free and the manufacturer's warranty is still intact and unchanged throughout.
Of course, you can run afoul of bad luck, as in your case, but you can just as easily be unlucky and drop your item on the parking lot when you're carrying it to the car, or have a speed bump screw you on the way home, in both cases the manufacturer warranty is void and there is no one company responsible for the costs and grievance. I don't see any advantages, to be honest.
