Ganoncrotch on 07 December 2016
| SpokenTruth said: Buy your own modem and router, send their crap back. Fixed. Do you have an ISP provided modem or your own? And is that a separate device from the ISP provided router? Most routers you purchase will not have a modem built in and you will need to buy one separately. ISP's will often supply a combined router/modem device.....and they suck. |
Almost certainly sounds like a single device which he isn't allowed change the settings.
But OP can you at least See the settings it is using? If you navigate to the "site" of your router with the IP of it or if it has a url to reach this (it would be under the router/modem) normally something like 192.168.1.1 or 192.168.1.254 will bring you to it if you put that in your URL bar of a browser, you would need to be able to find your IP/Mask and Gateway IP at the very least before you would be able to just bring in new hardware and connect them to that line into your house.
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