I think the biggest let down this gen from Sony has been PS+. However, it seems they are spending the money from securing AAA games on making more games.
Other than that I don't see any major miss steps as much as some people freaking out over what Pro is, UHD being a deal breaker.
There are things they could have done better though. I still believe Sony allowing people access to digital games they owned on PS3 via PSNow would have been huge since they can't do BC.
They should have carried PS Home over, especially for VR.
No new Buzz Game or the old one not being compatible is a shame.
They seem to be going app crazy rather than have an all in one app. I hate that they took out messaging from the base app.
No video chatting is also a shame. It would be nice to be able to do that.
They should figure out how to party chat via the PS messaging app so you can party chat with gamers on your way home etc.
Not sure if these things are miss steps or missed opportunities and certainly don't see them being one and the same by definition.
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